We value your business and want to make your shopping experience easy and productive. Our Customer Service Representatives are available to assist you Monday through Friday from 8:00am to 4:30pm EST.

•    Order by phone at (877) 871-4113
•    Order by email at services@2ndresponder.com
•    Order Online



Your satisfaction is our goal. If you are not completely satisfied, just follow the simple return policy below (see the Cancellation Policy for training):

Undamaged merchandise: Please check your order carefully. Corrections must be requested within 5 business days of receipt of shipment. We will gladly accept merchandise for exchange, refund or credit within 30 days of receipt, if in original package, unused, and in saleable condition.* A restocking fee of up to 20% may apply. Please contact our Customer Service Department at (877) 871-4113 for an RMA # and return instructions. This RMA # (valid for 14 days) must be clearly marked on the shipping label or box for the return to be accepted. All return shipping expenses are to be paid by the customer.

Returning damaged, defective, or incorrect merchandise: Please check your order carefully upon receipt. If you have any concerns about product condition, errors or omissions, you must contact our Customer Service Department within five business days of receipt of the order.

*Custom, Special Orders, or Food and Water items may not be returned.


We accept payment by cash, check, cashier’s check, e-check, EFT, Purchase Order, PayPal or credit card. If you use POs to order, please make sure that you have already set up an account with Public Safety Specialists. Please make checks payable to Bracken Engineering, Inc.


Scheduled contract pricing and payment by purchase order (PO) is not available through our online store. Please place your order by phone, fax or email.


Price Change Notification: Merchandise and prices may change without notice. Although we make every effort to ensure the accuracy of our information, occasional errors may occur. We reserve the right to make corrections.


Terms:  A service charge of 2% per month will be added to all invoices 30 days or more past due. Payment terms or credit limit may be changed without notice at the discretion of Public Safety Specialists.

Price Quotes:  Quotes on large volume orders are available at services@2ndresponder.com. If you are interested in an item and don’t see it on our Online Store, contact us. We’ll let you know if we carry it or can direct you to someone who does.


Our goal is to ship your order as quickly and accurately as possible. The shipping charge is calculated based on your “Ship To” location. Most products are shipped from our warehouse in Tampa, FL.

Orders of in-stock merchandise received by 10:00 am EST are processed and shipped out the same day. Orders received after 10:00 am EST are shipped out the next business day. If we are unable to ship an item within this time, we will contact you with the estimated time of shipment and will give you the opportunity to change or cancel your order. Backordered items are shipped as soon as they are received.

Standard Shipping is via FedEx Ground®. Estimated processing and delivery time is within 1-6 business days, depending on the geographic location.

FedEx Priority Overnight®, FedEx 2Day® and FedEx 3Day® delivery are available when requested. The order must be placed before 10:00 am EST to ship the same day.

International Orders may be shipped via US Postal Service, Ground or Air. The Customer is responsible for additional customs fees.


All training refunds must be requested three business days prior to the course date for a full refund. All requests received after that date will be denied.


© 2018 by J.S. Held LLC, All Rights Reserved